2021 Performance Data Economic Performance FY21 FY20 FY19 FY18 FY17 FINANCIAL PERFORMANCE (MILLIONS, USD) Revenue Net revenue $5,744 $5,412 $6,146 $5,919 $5,491 Product $2,991 $2,995 $3,755 $3,525 $3,060 Software support $1,281 $1,034 $946 $904 $905 Hardware support and other services $1,472 $1,383 $1,445 $1,492 $1,526 Profit Gross profit $3,815 $3,623 $3,945 $3,709 $3,364 Cost of revenues Total cost of revenues $1,929 $1,789 $2,201 $2,210 $2,127 Cost of product $1,432 $1,368 $1,752 $1,738 $1,612 Cost of software support $95 $48 $35 $25 $28 Cost of hardware support and other services $402 $373 $414 $447 $487 Operating expenses Total operating expenses $2,784 $2,678 $2,724 $2,551 $2,743 Sales and marketing $1,744 $1,585 $1,657 $1,706 $1,651 Research and development $881 $847 $827 $783 $779 General and administrative $257 $263 $278 $280 $271 Restructuring charges $42 $21 $35 - $52 Acquisition-related expense $16 - - - - Gain on sale or derecognition of assets $(156) $(38) $(73) $(218) $(10) Income Net income $730 $819 $1,169 $116 $481 COMMUNITY INVESTMENT (MILLIONS, USD) Total donations $3.0 $2.0 $1.7 $1.2 $1.6